Support Services
Online support resources
- Current AccuRev Software User Guides and Manuals
- AccuRev Software Downloads
- AccuRev Support Forum
- AccuRev Online Forum FAQ Section
- SCM Resource Center
Contact AccuRev Support Services
If you have technical questions or concerns regarding the installation, configuration, upgrade or operation of an AccuRev product that is not covered by our support material, please email us at support@accurev.com. Including the following information will allow us to help you faster:- Your name
- Company name,
- Your e-mail address
- Your telephone number and extension
- The version of AccuRev software you are currently using
- The operating platform of your AccuRev server(s)
- The operating platform of the AccuRev client
- A complete description of the issue or question
AccuRev provides world-class customer support. Being responsive and helpful to our customers is our top priority. In fact, we are extremely proud of our low average time to response, demonstrating our commitment to excellent customer service and support.
But don't take our word for it...
"Wow - Thanks for the fast response! While I have trouble getting some vendors to reply to anything, I get 2 replies within 10 minutes from AccuRev staff. This is not an isolated case either - during the last year, your fast responses to our issues have been beyond our expectations. Using JIRA as the issue tracker between AccuRev and customers makes it extremely easy to create new cases, communicate with tech support, and track their progress. Please forward my appreciation to your management!"
Tyler Theobald, Change Management Systems Analyst, Northern Natural Gas
Tyler Theobald, Change Management Systems Analyst, Northern Natural Gas
"We transitioned from two different SCM systems with a non-integrated issue tracking system to using AccuRev across the board for our three product lines. This transition was accomplished with a minimum of problems or fuss, due mostly to the company's excellent product support personnel. Thanks again for a great product and the great support! I look forward to any new features that AccuRev will come out with in the future!"
Kevin Tucker, Build Engineer, Birdstep Technology
"This morning, I received a telephone call from one of your support engineers. She was calling to warn me of a potential problem I would have when upgrading my license key. I didn't initiate the contact - it was a preemptive call. This was totally unexpected and saving me downtime, stress, and aggravation. I was a fan of AccuRev before this morning: I am a huge fan now."
Software Engineer, Converged broadband voice, video and data platform manufacturer
99% of AccuRev customers rated our Customer Support as either "Excellent," "Very Good," or "Good" in our 2004 Customer Satisfaction Survey. Below are links to online resources which range from product guides to our SCM Recource Center.
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Support & Services |
| Overview |
| Support |
| Consulting |
| Downloads |
| Documentation |
| Training |
| User Forum |
| Customer License Request |
More Information - direct links to resources and how to contact AccuRev |
